Sechaba Ntebele
Relationship Manager
R365,000/year
Language
English
Enter Your Address
137 9th Road, Carlswald, Midrand, 1687
About me
Dynamic professional with advanced project management and account management expertise. Strong reporting background with an ability to derive insights and recommendations from data. Utilizes market research expertise to work with data, monitor trends and develop models. Networks proactively to build tactical business and media relationships. Utilizes digital marketing expertise to monitor and optimize marketing campaigns. Trustworthy project handler with 5 years of practical experience and dedicated work ethic. Self-motivated to consistently provide first-class results in line with stringent targets and deadlines.
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Work Experience
Relationship Manager
dialogueSA
January 8, 2024
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Present
• Proactively support the Sales Director and the team to develop new and profitable business in line with their strategy. • Act as the key contact point for allocated client relationships internally and externally, ensuring a high level of client care at all times. • Analysing client data. • Understand and identify the needs of the client to build and maintain trusted relationships, identifying opportunities to enhance the client experience that may include generating additional business through cross-selling or up-selling, as necessary. • Develop and maintain strong business networks. • Improve and meet sales targets through long-term client retention. • Develop knowledge of industry competition and market trends and develop strategies for dialogueSA to stay a market leader. • Adhering to workflow processes and capturing CRM information. • Reporting on and off the CRM system (Salesforce).
Partner Success Specialist
ReturnX Digital
April 19, 2022
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February 28, 2023
• Responsible for the day-to-day operations of the affiliate marketing side. • Creating reporting for the optimization of marketing campaigns. • Creating dashboards on Salesforce to help Account Manager’s track their account performance and overall KPI’s. • Using PowerBi to monitor campaign performance and raising red flags and growth opportunities to the Account Team. • Monitoring business Gross Profit Margins, raising flags and providing recommendations based on findings to keep GP margins above the expected minimum percentage of 50%. • Management and maintenance of various Partner Accounts.
Research Associate
Instar Research
May 3, 2021
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March 31, 2022
• The complete set-up, organization and execution of market research studies (dealt with clients in the Pharmaceutical Industry, e.g., Johnson & Johnson, Pfizer and B.I). • Present the research findings, recommendations and suggestions when required to help clients in their strategic decision-making processes. • Liaising with the project management team on behalf of the research team for the Research Managers and Directors. Troubleshooting the different market research methodologies used by the company and informing the Research Managers and Directors of any changes that need to be made.
Junior Research Executive
InSites Consulting South Africa
September 2, 2019
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April 30, 2021
Questionnaire / Survey Design Use advanced excel to create graphs & reports in order to see, follow and monitor trends within data. Interpret different reports from data analysts and make suggestions and recommendations to the client based on the interpreted data (share the story that the numbers tell). Full reporting, based on gathered market research data. Create insightful reports with actionable recommendations that support clients in their strategic decision-making processes. Work closely with senior research managers and directors and help implement the strategies and research methodologies they have put in place. Present the research findings, recommendations and suggestions when required to help clients in their strategic decision-making processes. The complete set-up, organization and execution of market research studies (dealt with clients in the Financial Services & Telecommunication industries, e.g., Nedbank, Old Mutual, FNB and Vodacom) Sales duties (proposal writing and going for upselling opportunities).
New Business Consultant
Prime Meridian Direct (PMD)
March 1, 2019
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August 31, 2019
Making outbound sales calls to leads. Receiving and managing inbound sales calls. Converting leads into paying clients.
Education
B.Com Business Management
Undergraduate degree
January 12, 2015
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November 30, 2017
Undergraduate degree programme in Business Management
B.Com (Honours) Marketing Management
Post-graduate degree
February 5, 2018
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November 30, 2018
Post-graduate degree programme in Marketing Management